Acknowledgment of all Our Policies

Before being able to book any service with us, you are required to acknowledge our salon policies. We want to make sure that we are on the same page and that we are respectful of your time and our time and schedule as well. By selecting that you acknowledge and understand our salon policies, you are holding yourself accountable to the policies on this page and affirming that you know you will be held responsible for Late Cancellations, Late Rescheduling, and No-Show charges as per the information below.

To ensure we can serve all clients considering time and schedules and bookings, we have to create a structure that deters time wasting, loss of time and unnecessary delays. As Nakani Beauty Studio, we pride ourselves in our services and techniques we use to achieve the best service and results. Each client values their time and deserves to be accommodated within the time we avail to ensure they have unrestricted care and attention. Any loss of time or lateness that will affect another client’s bookings will be penalised.

We would love and appreciate all Nakani Beauty Studio Clients to be respectful and faithful to their booking time, so that you can enjoy the benefits of a timely service.

Reservations

All reservations must be made online through our booking portal here. Please arrive on time (preferably not too early or more than 10 minutes late). It is important that services begin and end on time as a courtesy to the next guest and Nakani Beauty Studio Client. After booking your service/appointment, you will receive a confirmation email with all of the information you will need for your appointment. If you need to make any adjustments or cancellations, you can do so through that email. Or by calling us directly. By booking an appointment or service, you assert that you have read and understood our salon policies.

Booking Fee Policy

At Nakani Beauty Studio, we strive to provide exceptional service and ensure that every client has a reserved spot for their appointment. To confirm your booking, a non-refundable fee of 50% is required. This amount will be deducted from your final bill on the day of your appointment. However, should you not show up for your appointment or dont call for being late, the 50% booking fee will not be refunded. We kindly ask for your understanding as this policy helps us manage our schedule and accommodate other clients who may have needed that time slot. If you wish to book another appointment after a no-show, a new non-refundable booking fee of 50% will be required. We appreciate your cooperation and look forward to providing you with our care and service.

Important, the booking fee is non-refundable under all circumstances. Failure to pay your deposit fee will result in us not being able to host you. Your deposit fee is used to secure your slot to ensure that you will be coming for your appointment.

Services

We have a no-refund policy on services completed at our salon. Style results may vary. During services, we require your full, undivided attention. It is important to us that we are on the same page during your service so please plan to be an active participant for the duration of your service as we believe clear communication is key.

Late Appointments

There may be a waiting period of up to 10 minutes before your appointment. Natural hair / Acrylic nails can be quite time-consuming to work through, and while we make every effort to be on time for all appointments, there are times when that isn’t possible. We thank you in advance for your patience.

Late Fee

As mentioned above, if you are more than the allocated 10 minutes late for your appointment, we automatically penalise you with a R50 late fee, to cover the delay caused. Constant lateness for appointments may result in us being unable to accommodate you due to time constraints.

Cancellations

In an effort to better serve all our guests seeking last-minute accommodations, guests will now be required to cancel or reschedule their Nakani Beauty Studio appointment reservation 48 hours prior to arrival in order to avoid a R100 cancellation fee charge. If you have booked your appointment with less than 48 hours between your booking time and the scheduled appointment you are required to cancel 3 hours before your service starts time to avoid the late cancellation fee. Cancelation on the time of the appointment will result in a loosing your 50% deposit due to loss of work at the time allocated to you.

Late Rescheduling

Similar to the Late Cancellation policy, if you find that you need to reschedule your appointment, please do so no less than 48 hours before your appointment in order to avoid a R100 fee charge. If you have booked your appointment with less than 24 hours between your booking time and the scheduled appointment, you are required to reschedule 3 hours before your service start time to avoid the late rescheduling fee.

Incorrect Bookings

Please note that if you are unsure of the service you need, you can reach out to us at info@nakanibeautystudio.co.za or by using cell number before booking your appointment. Alternatively, you can make an appointment and then reach out to ensure that it is the correct service for your needs at the same points of contact noted above. If an incorrect booking is made, we will reach out as soon as we become aware of it. In some cases, we may need to reschedule you to another day and time that will accommodate a longer or more involved service if that is what you need. We make an effort to reach out sometime before your appointment but there are some occasions when it may be missed until the day of or during your appointment. For this reason, the best choice is to reach out regarding your service.

No Shows

If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will loose your 50% deposit that you paid. Clients who do not show on more than one occasion will be required to pay in full before any appointments are booked.

Tardiness

Though it’s best to make your appointment on time, we understand that sometimes life gets in the way. For this reason, we offer a 10-minute grace period for clients who are running late. Any later than 10 minutes requires rescheduling and a late cancellation fee. Please note that you may have to accept an adjusted service to keep our on-time clients on schedule. If you are running late, always call us as soon as possible as, depending on the schedule, we will be able to work with you if we know ahead of time.

Right to Refuse Service

A positive environment at Nakani Beauty Studio is our top and highest priority. We do this for all our client to have a place of peace and relaxation when styling or treating their hair, nails and makeup free of all judgement and slight. While we would like to open our doors to all, we will not tolerate rude, aggressive, or demeaning behaviour from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.

Payment + Gratuities

We accept cash, you can swipe and can tap as long as your card can tap. Personal checks are not accepted and we do not give cash back on credit card charges. Gratuity is not included in the service fees listed on our price list. You are free and more than welcome to tip our hair dresser, nail technician, makeup artist to your heart’s desire. We welcome and appreciate this show of gratitude.